Service-Now

Our ServiceNow formulators enable us to deliver end-to-end solutions to your business challenges by reanalyzing the service desk for an improved service management experience.

Overview:

ServiceNow is a cloud-based workflow & automation system which automates enterprise service operations by creating a private system for all business processes within an organization. This system brings together strategy, design, transition and operation with open-ended management that can transform and modernize an enterprise.

ServiceNow applications are built on a single platform-as-a-service which offers a consistent and intuitive user experience through the entire IT Infrastructure Library (ITIL) service life-cycle and are used to support functions that include Business Process Management, Incident Management, Change Management, Problem Management, HR, Finance, Security, Customer Management, Operations, and Support.

Technical Consulting:

Our ServiceNow experts strategize, configure, develop & implement projects within ServiceNow & help you realize the maximum value of your ServiceNow investment.

Implementation & Integration:

Every organization is different and as powerful as the NOW platform is, configuring it to ensure it fits your organization’s needs & processes is still essential to success.

24/7 Support:

Our expert ServiceNow support team provides around-the-clock technical support while the ServiceNow testing experts help you maximize the efficiency of your platform.

Our ServiceNow expertise includes:

IT Service Management

  • Incident Management
  • Problem Management
  • Change Management
  • Request Fulfillment
  • Service Catalog
  • Asset Management
  • Configuration Management
  • Service Level Management
  • Knowledge Management, etc.

IT Operations Management

  • Discovery
  • Event Management
  • Service Mapping
  • Orchestration

IT Business Management

  • Project Portfolio Management
  • Demand Management
  • Agile Development
  • Financial Planning and Reporting
  • Performance Analytics, etc.

Customer Service

  • Customer Service Management
  • Field Service Management

Security

  • Governance, Risk, and Compliance
  • Security Incident
  • Vulnerability Response
  • Vendor Risk Management

HR

  • Case and Knowledge Management
  • Employee Service Center
  • Onboarding and Transition Management

Business Apps

  • Agile Development
  • Mobile Applications
  • Service Portal Widgets

Now Platform

  • Edge Encryption
  • Domain Separation
  • Upgrades
  • Integrations, etc.